Frequently Asked Questions
Everything you need to know about our premium leather goods.
What kind of leather do you use for your products?
We exclusively use premium certified Italian vegetable-tanned leather, which is durable, develops a unique patina over time, and is produced using eco-friendly traditional methods.
How long does international shipping take?
Standard international shipping typically takes 3 to 7 business days via our premium couriers. Express options are available at checkout for faster delivery.
Can I personalize my leather bag?
Yes, we offer custom laser engraving and traditional hot-stamping services on many of our products. You can add your initials or a short message on the product page.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Do your products come with a warranty?
Every Von Baer product is backed by a 2-year warranty covering manufacturing defects in materials and craftsmanship. We stand by the longevity of our leather goods.
How should I care for my vegetable-tanned leather?
We recommend applying a high-quality leather balm every 6 months and avoiding prolonged exposure to direct sunlight or heavy rain to maintain the leather's natural oils.