Returns & Exchanges
At Von Baer, we stand by the exceptional craftsmanship of our luxury leather goods and offer a seamless 30-day return policy for all unused items in their original packaging. We are committed to ensuring your complete satisfaction with every premium piece you purchase from our collection.
Initiate Your Request
Contact our dedicated concierge team via email with your order number and the reason for your return to receive a pre-paid shipping label.
Secure Packaging
Carefully place the item in its original dust bag and protective box, ensuring all authentic tags and certificates of authenticity are included.
Ship the Item
Affix the provided return label to the exterior of the package and drop it off at any authorized courier location or schedule a home collection.
Inspection and Refund
Once our artisans verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing